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SD & TeMIP Liaison

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marwa5_1
Regular Collector

SD & TeMIP Liaison

Hi,

Regarding the TeMIP Liaison how to match the TeMIP attributes to the corresponding Service desk fields where when trouble ticket has been automatically created some fields in the SD will be filled automatically according to certain fields in the TeMIP

Thanks

4 REPLIES
AlperO
Regular Collector

Re: SD & TeMIP Liaison

I've never seen TeMIP SD liasion but you should check import mapping settings in SD-Data Exchange. That's the only place for attribute mapping if you are not using web services with SD web-api.
marwa5_1
Regular Collector

Re: SD & TeMIP Liaison

Hi Alper,

Do you have any documents regarding that issue as I need more precise information how to match TeMIP attributes to the SD fields?

Thanks
marwa5_1
Regular Collector

Re: SD & TeMIP Liaison

how to create a rule
For example: in the SD the incident Site name field set to TeMIP Friendly name & so on?
AlperO
Regular Collector

Re: SD & TeMIP Liaison

Hi,

The only doc. I can advice is SD Data Exchange guide. Section5 importing service events and NNM Integration section probably useful for you.

But I still don't know what kind of integration you are trying. sd_event, web api or any other way?
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