Service Desk Practitioners Forum
cancel

SD Services by Organizations in a Service Call

Highlighted
Back2Future
Trusted Contributor.

SD Services by Organizations in a Service Call

Hi!

When I create a new service call I cannot search services used by organization, but only services used by caller or by business location.

Is there any way to do that?
2 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: SD Services by Organizations in a Service Call

HI
If your relations build as:
Caller->SLA-Services you get by caller,
but if as :
Caller-Organization->SLA-Services, you get by Organization

Vasily
Back2Future
Trusted Contributor.

Re: SD Services by Organizations in a Service Call

I don't use SLA module of SD ..