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SD Service Today

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Sliva
Regular Collector

SD Service Today

hello we use SD 4.5 with SP8 in a W2k environment with SQL
We encounter the following problem:
A few people are able to see newly assigned tickets to them only after a long time(60 minutes and longer)after being saved. Does any have/had similar problems? Or is it a slow network.
Kind regards,
Niels
3 REPLIES
Ragu_4
Regular Collector

Re: SD Service Today

Sliva,
Try clearing the cache for those PCs and see if that helps.
If not ask those people to logon different system and see if they can view calls straight away
Let us know how you go.
Dan Ioan
Frequent Visitor

Re: SD Service Today

Hi Sliva,
We have been facing with something similar until the migration to Sun Solaris server and Oracle database! Everything is OK now with SD 4.5-SP15, except some delays for information propagation (5 minutes max.) for some assigned WO, due to high amount of DB rules created for a special category of RFCs.
Best regards,
Dan

Re: SD Service Today

Sliva,

did you try to activate in the options the clear cache checkbox? It might help.
also activate the option to refresh every xx minutes. this can also help.

rgrds,

L*
we have been where you wanna go..
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