Service Desk Practitioners Forum

SD Service Call Archieve

Outstanding Contributor.

SD Service Call Archieve

We have SD 4.5 with SP 15 with SQL 2000 DB.

We want to archieve call which Register created is between 1/01/00 00:00:00 to 31/12/05 23:59:59.

Can anyone guide me, how to do this & let me know any precaution to be taken while doing this task & what are limitations..

Can we load these archive service calls in db?

thanking you in advance
Pramod Raghaven
Outstanding Contributor.

Re: SD Service Call Archieve

You can create a view first in the service call and then select the created view in the

Archive settings by going in Tools>>System>>System Panel>>Archive Settings.

Click on Service call there and select the view which you have created.

This will create an XML file and delete the calls from the DB. As far as my knowledge goes the data cannot be loaded back to DB again. Once gone is gone for ever..


Thanks for any points.....
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