Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD Service Call Archieve

Highlighted
SeanJ
Senior Member

SD Service Call Archieve

We have SD 4.5 with SP 15 with SQL 2000 DB.

We want to archieve call which Register created is between 1/01/00 00:00:00 to 31/12/05 23:59:59.

Can anyone guide me, how to do this & let me know any precaution to be taken while doing this task & what are limitations..

Can we load these archive service calls in db?

thanking you in advance
1 REPLY
Pramod Raghaven
Frequent Visitor

Re: SD Service Call Archieve

Hi,
You can create a view first in the service call and then select the created view in the

Archive settings by going in Tools>>System>>System Panel>>Archive Settings.

Click on Service call there and select the view which you have created.

This will create an XML file and delete the calls from the DB. As far as my knowledge goes the data cannot be loaded back to DB again. Once gone is gone for ever..

Regards,
Pramod...

Thanks for any points.....
"If you are good at doing something never do it for free"
//Add this to "OnDomLoad" event