To my experience, the exam is based on the official literature of the hp OpenView service desk application coordinator course (h7084s). Almost all of the questions (around 70) are from there. If you decide to learn from the book, you are guaranteed to pass!!
Hi, there are 71 questions and you will answer from one of the two set of questions which are quite similar. The passing score is also low as 60%. Some hints should be as they ask more than two questions about being a type CI and/or unique CI.
I wrote the exam few weeks ago and it has about 5 questions from sample exam and rest of the format was about the same from sample exam. If you know service dsk functionality and ITSM service support and service delivery concepts exam wont be difficult.
I sit for the exam on April 13th, Thursday. The prometrics here are over-booked. Luckily i have found an opening. Wish me luck guys. I didn't get testking, the exam dump costs $70, and the exam itself is only $60 (yes!!! even in india, they asked me for a USD demand draft), so I thought I'll just trust my instincts and hope that studying the material I have, should be enough.
Thanks for the help...
Modesty is good!! But remember, all your life other people will try and take your achievements away from you, don't make it easy for them.