Service Desk Practitioners Forum

SD_Event classname for Service Calls

Regular Contributor.

SD_Event classname for Service Calls

I am new to HP OpenView and I'm trying to create an SD_Event for the first time. I'm trying to find the classname for Service Calls. There is a classname called incident and one called workorder, but I can't seem to get servicecall to work. The log file says servicecall is not a valid classname.

I tried looking through the import mapping - based upon suggestions from other postings - but have not had any luck. Maybe I just don't know where to look. Any suggestions would be greatly appreciated. Thank you.
Anda Apine
Honored Contributor.

Re: SD_Event classname for Service Calls

There are no classname for service calls -classname is something you specify yourself.

It is set in import mapping - see attachment.

How looks like your import mapping?