Service Desk Practitioners Forum

SD Event and unique source ID

Regular Contributor.

SD Event and unique source ID

I am using SD Event to create new service calls. I'm using modus=insert and using Source ID as my unique key, which I defined in import mapping. I am able to create a new service call if I specify the source ID as part of SD Event, but I'm trying to figure out how to do it without passing it in, since I won't know what the next source ID will be when SD Event is triggered. I'm wondering if there's a way for SD Event to just use the next available source ID automatically.

Any tips would be very much appreciate. Thank you.
Acclaimed Contributor.

Re: SD Event and unique source ID

Hi John,

To guarantee a unique source id I always use the following variable;

This will always be unique, hope it helps.

HP Support
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