I installed, advised by a HP support case manager,the web api. But still haven't found the badly needed "Data_Dictornary_Items.htm" which is mentioned in the "Programming interface manual" and i can't find any info / instructions on generating the data dictionary from the administration menu.
Page 212 of the sd_administrators_guide.pdf for V5.x
Generate a Data Dictionary The data dictionary is a collection of descriptions of the operational tables in the Service Desk database. Each database table is listed with a descriptive name, its relationships to other tables, and its columns. Each column is listed with its data type, possible predefined values, and a brief textual description. The data dictionary can be organized into a book for reference.
To generate a data dictionary: 1. In the HP OpenView Configuration workspace group, select the System Settings workspace.
2. Double-click the Report Settings icon. The Report Settings dialog box opens.
3. Click the Generate Data Dictionary button.
The print preview of the data dictionary appears.
Reporting Database Reports Chapter 6 213
4. Print the data dictionary by selecting Print from the toolbar, or publish the data dictionary in HTML format by selecting Publish from the toolbar. 5. Click Close in the data dictionary print preview. 6. Click OK or Cancel to close the Report Settings dialog box.