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SD 5.1 console installation error

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David_999
Respected Contributor.

SD 5.1 console installation error

Hello

We have a user that is running Win2000 on their desktop. When they went to access SD 5.1 for the first time the download begins and then she gets an error "Unable to determine the install folder"

I attached a screen shot of the error.

Our WXP desktops have no issues installing.

Thanks
3 REPLIES
JaS_4
Acclaimed Contributor.
Solution

Re: SD 5.1 console installation error

Sd 5.1 has 2 types of clients. Full client which requires you to install it manually and comes with it's own java lib and the java web start client which requires you to preinstall java 1.4.2 on your PC.
I suspect you are using the web start version and missing the java 1.4.2.
David_999
Respected Contributor.

Re: SD 5.1 console installation error

Hello

The desktop has Java 1.6 installed.

I will try installing the client and see if that make a difference
JaS_4
Acclaimed Contributor.

Re: SD 5.1 console installation error

David,

I have been told that the sd 5.1 web start client does not work with java 1.5 and java 1.6.
The sd 5.1 full client should be fine as it has it own self contained java lib but not the sd 5.1 java web start client as that uses the OS's java.