Thomas, Reply I have from HP on this same issue I think. They didnot accept it as a fault and reject it as an enhancement request. Basically saying Quick find default is Services Assigned to Person and they are not going to change it.
Dear HP OpenView Customer, Thank you very much for your participation in helping us to improve our products. We received your suggestion on how we can improve our product, ID QXCR1000369804: "SD does not Resolve Services and SLAs assigned to the caller's organisation."
If you would like to access additional support information about HP OpenView Management Software products and services, please visit HP Software Support Online at www.hp.com/managementsoftware/services
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