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SD 5.1 SP 1 and Service Pages SC Status

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Dzmitryj Jakavu
Collector

SD 5.1 SP 1 and Service Pages SC Status

Hi folks
Recently I've used SD 5.1 and got a problem described under this doc QXCR1000312768 (THe initial status of the new sp service call is not the same as in template)
I've upgrade my system to SD 5.1 SP 1 (server, Service Pages, console) cause in the Release notes with the patch it was mentioned about solution of this error. But When I tried to create a new SC from Service Pages the same situation repeated - still status of the new SC is not like one in template.
Templates for SP user and specialist users are the same. I'm trying to create a new SC under SP Account.
Did anybody have such a problem ?
Thank you in avance
4 REPLIES
FXCISD
Collector

Re: SD 5.1 SP 1 and Service Pages SC Status

Yes, I am also facing the same annoying problem.
There is one more to the issue... even the SP SC views (restricted /full) do not get changed even if its changed in the system settings.


Though there is one workaround, you might have to customize the SP to get the right status.
Dzmitryj Jakavu
Collector

Re: SD 5.1 SP 1 and Service Pages SC Status

Can you please tell me what should I modify in Service Pages to make it work correct
FXCISD
Collector

Re: SD 5.1 SP 1 and Service Pages SC Status

you will have to customize CreateServiceCall.jsp (default page) to get the required Status.

I am surprised that nobody else has faced this problem.
Dzmitryj Jakavu
Collector

Re: SD 5.1 SP 1 and Service Pages SC Status

closed
//Add this to "OnDomLoad" event