We have a customer using SD v5.1 and Exchange 2007.
The SD v5.1 SMTP/MIME integration to older Exchange 2003 could register servicecalls based upon incoming emails with attachment.
Exchange 2007 has changed the SMTP/MIME communication supporting an MIME extension RFC 2183. Now using Exchnage 2007 we can´t register servicecalls and according to HP Support this is due to RFC 2183/Exchange 2007 not supported by SD v4.5/v5.1.
Any work arounds/tips and tricks (beside inserting an Exchange 2003 between SD and Exchange 2007 as a mid-converter OR make the email client side communication point directly at the SD SMTP mailserver)?
what does "SD v5.1 SMTP/MIME integration to older Exchange 2003" mean? Just simply forwarding e-mail to servicedesk via SMTP? Is it possible, that Microsoft can allow its product not to be able to communicate to older-version SMTP servers? So nobody will use such software.. Something in SMTP has changed? And there are no any configuration options to provide backward-compatibility? Unbelievable... It seems to me that mail could be easily delivered to SD wher using just simple smtp. May be there is a way to turn off some like "Use this new smtp extension" requirements in Exchange, as we can turn on\off requirements to use EHLO instead just HELO