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SD 5.1 SMTP integration to Exchnage 2007

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HPSCDK
Respected Contributor.

SD 5.1 SMTP integration to Exchnage 2007

Hi all

We have a customer using SD v5.1 and Exchange 2007.

The SD v5.1 SMTP/MIME integration to older Exchange 2003 could register servicecalls based upon incoming emails with attachment.

Exchange 2007 has changed the SMTP/MIME communication supporting an MIME extension RFC 2183.
Now using Exchnage 2007 we can´t register servicecalls and according to HP Support this is due to RFC 2183/Exchange 2007 not supported by SD v4.5/v5.1.

Any work arounds/tips and tricks (beside inserting an Exchange 2003 between SD and Exchange 2007 as a mid-converter OR make the email client side communication point directly at the SD SMTP mailserver)?

regards
HPSCDK
2 REPLIES
Raman Shcharbak
Honored Contributor.

Re: SD 5.1 SMTP integration to Exchnage 2007

what does "SD v5.1 SMTP/MIME integration to older Exchange 2003" mean? Just simply forwarding e-mail to servicedesk via SMTP? Is it possible, that Microsoft can allow its product not to be able to communicate to older-version SMTP servers? So nobody will use such software.. Something in SMTP has changed? And there are no any configuration options to provide backward-compatibility? Unbelievable... It seems to me that mail could be easily delivered to SD wher using just simple smtp. May be there is a way to turn off some like "Use this new smtp extension" requirements in Exchange, as we can turn on\off requirements to use EHLO instead just HELO
HPSCDK
Respected Contributor.

Re: SD 5.1 SMTP integration to Exchnage 2007

Hi Roman

Yes, "SD v5.1 SMTP/MIME integration to older Exchange 2003" simply means forwarding e-mail to Service Desk via SMTP as it is setup standard.

Seems like Microsoft has allowed themself not to be SMTP backward compatible. We are investigating this via MS support.