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SD 5.1 P1 Agent doesn't start


SD 5.1 P1 Agent doesn't start


We installed a new Service Desk server 5.1 P1 (standard primary server)and afterwards the agent. No Service Pages, Webapi etc. are installed.

When we want to start the agent it stays a long time in status "Initialized" and then goes to "Aborted".

The ovc command returns:

(ctrl-7) Error in the target component.

In the log file we only see:

0: ERR: Thu May 31 13:09:40 2007: ovcd (5264/5144): (ctrl-100) Component 'ovobsag' with pid 5020 exited.
0: ERR: Thu May 31 14:05:17 2007: ovcd (5264/5504): (ctrl-41) Timeout while starting component 'ovobsag'.

When we try to start the agent via ovobsagent we recieve the following error in the logfile:

May 31, 2007 1:50:36 PM;2;10;com.hp.ov.obs;SEVERE;Error occured in java.lang.SecurityException: class ""'s signer information does not match signer information of other classes in the same package

OS: Windows Server 2003 SP2
JAVA: 1.4.2_11

Anyone an idea how this could be resolved?

Best regards

Sam De Coster

Leonardo De San
Senior Member

Re: SD 5.1 P1 Agent doesn't start

Hi hi,
It seems to be a Java problem, try to upgrade your version.
I have the Java 1.4.2_14 but I faced the same problem: my solution was to restart the machine, then
ovc -kill
ovc -start
And now I have all processes in Running.

Hope to be useful (and not late).

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