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SD 5.1 - No service call object in workspace!

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David Iannucci
Respected Contributor.

SD 5.1 - No service call object in workspace!

We've just done a fresh install of SD 5.1 out of the box, and one thing that strikes me right away is that there is no "Service call" object available in the "Service Desk" workspace on the left! If I try to add it, it's just not there. All the other parts of the system that refer to service calls (forms, templates, etc etc) are all there. Only the primary object is missing.

Can someone give me an idea if this is an easy fix, and if so what to do about it?

Thanks,
Dave
Don't believe everything you think.
1 REPLY
David Iannucci
Respected Contributor.

Re: SD 5.1 - No service call object in workspace!

The work-around for this problem is to be found in the SD 5.1 release notes at:

http://ovweb.external.hp.com/ovnsmdps/pdf/sd51_Release_Notes_E2.pdf


It is the first one listed under "Known problems and workarounds".

Dave
Don't believe everything you think.