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SD 5.1: Enabling SLA's for incidents

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TimCal
Super Contributor.

SD 5.1: Enabling SLA's for incidents

Hi,

Please forgive my ignorance in SD (i have a background in SM)
We have SD 5.1 integrated with NNM 7.53.

When a node is down, an incident is created in SD.
What the customer want is to enable the SLA's on these incidents...

Could you please guide me how to perform that?

Thanks
1 REPLY
The Pike
Acclaimed Contributor.

Re: SD 5.1: Enabling SLA's for incidents