Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 5.0 history

SOLVED
Go to solution
Highlighted
bad
Regular Collector

SD 5.0 history

Hello
I have got SD 5.0. I whant to have all changes history. Which account(user) changed field, when changed,old and new value of field. how can i do that?
thanks:)
6 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: SD 5.0 history

Hi there,

You can audit any field in a SD record - use Users & Security>Audit>Audit Rules>item type and select the fields you want audited.

But you cannot audit modifications made to system items in 5.0

Hope this helps

Ruth
http://www.teamultra.net
bad
Regular Collector

Re: SD 5.0 history

Thanks:)
and how can i make view for audit fields?
OlArt
Super Collector

Re: SD 5.0 history

HI!
And how audit attachment in ServiceCall in History? I cannon find it.
Ruth Porter
Honored Contributor

Re: SD 5.0 history

To answer the other questions:

nera: I am not sure what you mean when you say how to view: you will see the changes in the history of the owning record.

OlArt: Audit attachments is available in 4.5 with SP 20

Hope these help

Ruth
http://www.teamultra.net
bad
Regular Collector

Re: SD 5.0 history

If i want to have a view like incident or service call view.
Ruth Porter
Honored Contributor

Re: SD 5.0 history

Hi there,

You can set up an explorer view which shows history: set up to navigate as you want (ususally OID) and a base view of how you wnat it to look and then add a leaf which is history.

Hope this helps

Ruth
http://www.teamultra.net
//Add this to "OnDomLoad" event