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SD 5.0 history line

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FenchurchLow
Outstanding Contributor.

SD 5.0 history line

Hi all,
For history lines in SD 5.0,it does not include the log of auditing the status of calls. In fact,it has to be created manually.
Is it a new feature or some workarounds can be done?
Thank you.
2 REPLIES
Ruth Porter
Acclaimed Contributor.
Solution

Re: SD 5.0 history line

Hi there,

You need to switch on auditing for the fields you want. Go to OV Configuration, Users &Security, Audit, Audit rules, Service calls and turn on audit for status and any other fields you want to be audited.

Hope this helps

Ruth
http://www.teamultra.net
FenchurchLow
Outstanding Contributor.

Re: SD 5.0 history line

Thanks alot Ruth. It works. Really appreciate your help.