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SD 5.0 db rule

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SD 5.0 db rule

Hi all,

im using SD5. i have created a db rule which will be sending email to the user. In the message, i would like to add a hyperlink which will direct user to a webpage that contains record of the user's ticket.
How can I add the url?Is there a standard format to do so?

Many thanks.

6 REPLIES

Re: SD 5.0 db rule

you have to simply put in the email's body a link like http://x.x.x.x/mypage.jsp?IncedentId=[ID]


[ID] is then Incident ID inserted by ui interface

bye
Ruth Porter
Honored Contributor

Re: SD 5.0 db rule

Hi there,

I am not sure that it is that simple because the user will need to login before they can pick up the page.

A simple way is to just give them a link to the SP main url or put in a url that does an email to update them on the call: eg

mailto:inbound_email?Subject=View%20[ID]

Hope this helps

Ruth

http://www.teamultra.net

Re: SD 5.0 db rule

I got this error during initial installation:
Failure installing:package HPOvCdmSv2.00.318(HP Openview Core Data Model Server)

Please help.
Ruth Porter
Honored Contributor

Re: SD 5.0 db rule

Hi there,

What are you trying to install? I do not understand how this relates to your original question.

Regards

Ruth
http://www.teamultra.net

Re: SD 5.0 db rule

Ruth:

They are not related. just the error i encountered when i installed server.
Raghunathan Tik
Frequent Visitor

Re: SD 5.0 db rule

Hi,

i presume that you are trying to install OVSD server using a terminal window. If this is what you are trying, then try copying the installation CD into local system (i.e. where you are trying to install) and then check.

hope this helps you.

raman
//Add this to "OnDomLoad" event