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SD 5.0 Web Console Views

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Miles Peregrine
Respected Contributor.

SD 5.0 Web Console Views

Hi,

The views that system administrator creates as system views behave different in web console as in client for a certain user regarding his roles. Is there a specific procedure to manage that?Or am I doing something wrong.

Best regards,

Miles*
8 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: SD 5.0 Web Console Views

Hi there,

Can you explain a bit more please?

Ruth
http://www.teamultra.net
Miles Peregrine
Respected Contributor.

Re: SD 5.0 Web Console Views

Hi Ruth,

when I created System Views and specified Views for Users (for example)for user who have only the aibility to open Incident, Service Calls and assign them to an IT specialist. Views are displayed different on a Web Console as they are displayed when a user is logged to the client console.

best regards,

Miles*
Ruth Porter
Acclaimed Contributor.

Re: SD 5.0 Web Console Views

Hi Miles,

Sorry - I am still not sure what you are trying to ask. Can you post a screen shot which shows the differences?

Ruth
http://www.teamultra.net
Miles Peregrine
Respected Contributor.

Re: SD 5.0 Web Console Views

Hi Ruth,

please find attached screen shots of client console and web console. When a user logs to the client console worspaces are displayed different from the workspaces on the web console. How to manage that web console after login starts with Services Today or Open Incidents, for example.

Miles*
Miles Peregrine
Respected Contributor.

Re: SD 5.0 Web Console Views

and posted web console screen shot.The difference is also that a diffentd workspace opens with login on the client side as on the web side. Is there any procedure to make the same views for users client and web console.

Miles*
Ruth Porter
Acclaimed Contributor.

Re: SD 5.0 Web Console Views

Hi Miles,

I think I understand now and as far as I am aware you cannot alter the way the workspaces are displayed in the web console.

You can alter how they appear in the client (Presenation>Workspaces).

Hope this helps

Ruth
http://www.teamultra.net
Miles Peregrine
Respected Contributor.

Re: SD 5.0 Web Console Views

Hi,

thanks, yes this I know you can switch workspaces up an down on the client, I was not sure if you are able to to the same on the web console.

Miles*
Carol Hibbard
Acclaimed Contributor.

Re: SD 5.0 Web Console Views

See http://openview.hp.com/ecare/getsupportdoc?docid=OV-EN019782

for a workaround using a more specific URL to start the Web Console in the desired entity.