Service Desk Practitioners Forum
cancel

SD 5.0 Import Services related to Organizations

Highlighted
Back2Future
Trusted Contributor.

SD 5.0 Import Services related to Organizations

Hi!

How can I import Services related to Organizations?

I have used the "Organization Role - Services" template, which has ROLE, ORGANIZATIONS and SERVICE fields: is it right?

What is the corrispondance of template fields with Services and Organizations fields?

1 REPLY
Mike Bush
Acclaimed Contributor.

Re: SD 5.0 Import Services related to Organizations

I've not done this but looking at an Import Mapping I think you need an Internal Entity of "Receiver Organization - Service" for which you will almost certainly have to create a new template. This will then offer two fields, ORGANIZATION and SERVICE for which you should supply "Party.Search code" AND "Service.Name" respectively.