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SD 5.0 Impact, Priority, Deadline

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Luciano Dalla V
Super Contributor.

SD 5.0 Impact, Priority, Deadline

Hi Guys,

In SD4.5 the deadline was automatically populated once the Impact was selected. Is this still the case? I have configured a Service Level, SLA and Service and linked them all, is there something else I need to do?
Thanks Lucio
5 REPLIES
Luciano Dalla V
Super Contributor.

Re: SD 5.0 Impact, Priority, Deadline

Thanks, I have solved this.
melachkar
Respected Contributor.

Re: SD 5.0 Impact, Priority, Deadline

Hi Luciano,

could you share the solution with us? We seem to have similar problems.


Thanks,
Mel
Sean Almond
Honored Contributor.

Re: SD 5.0 Impact, Priority, Deadline

We would also like to hear how you solved this
FenchurchLow
Outstanding Contributor.

Re: SD 5.0 Impact, Priority, Deadline

Hi there,
I am having the same issue. Could you share your solution please?
Thank you

Luciano Dalla V
Super Contributor.

Re: SD 5.0 Impact, Priority, Deadline

Hi Guys,

the problem I had was sorted out by selecting the 2nd option under the system settings, general settings under the application tab, the option where you use the Support Hours for the impact per SLA where available.
Hope this helps

Lucio