The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 5.0/5.1 Reporting Package cannot be installed

SOLVED
Go to solution
Highlighted
Miles Peregrine
Regular Collector

SD 5.0/5.1 Reporting Package cannot be installed

Hi,
There was a failure with this installation. Component package installation command has returned a non-zero error code. HP OpenView Service Desk Reporting Package will not be installed. To rollback the installation and remove all the installed packages, click Rollback. To cancel the installation and leave all the packages intact, click Quit.
Is ther anyone who has a good idea about it?

Best regards,
Miles*
3 REPLIES
Miles Peregrine
Regular Collector

Re: SD 5.0/5.1 Reporting Package cannot be installed

please find attached inst. log file.
Miles*
www.erite
Regular Collector
Solution

Re: SD 5.0/5.1 Reporting Package cannot be installed

The reporting package needs to be installed on the OVPI server (not on the SD server). If you don't use OVPI for reporting you don't need to install the package.
Miles Peregrine
Regular Collector

Re: SD 5.0/5.1 Reporting Package cannot be installed

Hi,

I thought so but I was not sure,
Thanks for the quick information.
Best regards,

Miles*
//Add this to "OnDomLoad" event