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SD 4.5 with sp 14 on ORACLE RAC ?

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Venkatesha_1
Outstanding Contributor.

SD 4.5 with sp 14 on ORACLE RAC ?

Hi all,

Is this architecture supported ?
Service Desk 4.5 application server on Windows 2003 Advanced Server [SP 14].

Database >> ORACLE 9i

Is servicedesk database can be on ORACLE RAC ?.

Regards
Venky

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Rubem Andrade
Outstanding Contributor.
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Re: SD 4.5 with sp 14 on ORACLE RAC ?

Namaste Venkatesha,

Pls see the attached doc , the readme of SP14.
There are two Important issues regarding Oracle 9.2i an Windows 2k3...
Rgds,
Rubem
Venkatesha_1
Outstanding Contributor.

Re: SD 4.5 with sp 14 on ORACLE RAC ?

Hi,

Thanks for the document.
But it does not says it support service desk with RAC support

Regards
Venky
Rubem Andrade
Outstanding Contributor.

Re: SD 4.5 with sp 14 on ORACLE RAC ?

Hi Venky,

As the Oracle RAC is relating to Oracle 10G , I found the lines below on SP23 doc.

- ITSM008422
Oracle 10G R2 (10.2) is officially supported as underlying database since Service Desk 4.5 service pack 19.

Important: For support Oracle 10G R2 (10.2), you MUST use ojdbc14.jar in \doc\ITSM007871, detailed information please refer to ITSM007871.

PS: Iam running SP23 and my lab database is Oracle 10G , and is OK, but Im not using RAC to say the same, ok ?

Rgds,
Rubem
Venkatesha_1
Outstanding Contributor.

Re: SD 4.5 with sp 14 on ORACLE RAC ?

Hi,

Thanks for the information.

Regards
Venky