Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4.5 web console default view/module changeable?

Highlighted
G-Pat
Occasional Advisor

SD 4.5 web console default view/module changeable?

Hello,

There are 2 things which have come to my attention in the SD 4.5 webconsole about which I have questions.

1. When you log into the web console, the default view and module, is always "persons". We would like to change this to for example service calls; since persons is useless to most people. How can we do this?


2. I noticed the webconsole loads very...very...slowly. Is...there...a...way...to...speed...this...up?

Thanks a lot !

Patryk.
It's not enough that we do our best; sometimes we have to do what's required.
1 REPLY
Err_1
Honored Contributor

Re: SD 4.5 web console default view/module changeable?

Hi Patryk,

for your first question, I believe that you can see this document:http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_OV-EN019782

For your other question, I've seen that web console load some views very slow because of the amount of records that such view is trying to display, have you tried using Query Restriction to spped up this?

Regards;
Randall Barrantes
SW Support Delivery Manager
//Add this to "OnDomLoad" event