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SD 4.5 client failing to open

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Samuel Sutton
Occasional Advisor

SD 4.5 client failing to open

when opening SD 4.5 client following error is received "java.lang.nullpointerexception". I have recently removed older Java client and installed java 1.07 version. Any other steps I have to take?
2 REPLIES
Himanshu Chawla
Honored Contributor

Re: SD 4.5 client failing to open

SD client needs the Microsoft Java Virtual Machine.

Re: SD 4.5 client failing to open

Hi,
try to purge cache manually deleteing all files in this folder

C:\Document and Settings\%YourUser%\Application Data\H. P.\service desk\client\cache

path sould be something similar to the above, now i can't give you exact path cause i'm not on my workstation

bye bye,
Simone
//Add this to "OnDomLoad" event