Once a caller is selected in the caller field within the Service Call module... a QuickView - Service box pops up with (3) services listed. There are actually more than 40 services being managed. If I then cancel that box and manually enter in the service name within the service field the desired service will show. If I don't type a service name and I click the lookup button, it only displays the same (3) services. However, if I click the drop down and select all services... then all 40 services show.