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SD 4.5 - User cannot open/create Service Call

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Helge Langholm
Regular Collector

SD 4.5 - User cannot open/create Service Call

Hi all,

I have got a strange problem. One of our users are suddenly unable to open and create Service Calls. Opening Work Orders or Incidents works fine, but when trying to open a Service Call nothing happens.

Is there anybody out there who can help me resolve this ?

Best Regards
Helge
4 REPLIES
George M. Meneg
Honored Contributor

Re: SD 4.5 - User cannot open/create Service Call

Hello Helge,

Does the user role has rights on service calls?
menes fhtagn
Helge Langholm
Regular Collector

Re: SD 4.5 - User cannot open/create Service Call

Hi George,

The user role has the neseccary rights on Service Calls. The user sitting next to him has the exact same roles and have no problem opening or creating Service Calls.
The problem occurred yesterday, but there are no changes done to the user as far as I know.

Best Regards
Helge
Ashly A K
Honored Contributor

Re: SD 4.5 - User cannot open/create Service Call

hi!

When i am totly lost in user specific issues, i first take the back of cache files of the user, then remove it.

I think it is worth a try. Delete the cache and try.

-Ashly
http://www.geocities.com/helponhpopenview
Helge Langholm
Regular Collector

Re: SD 4.5 - User cannot open/create Service Call

Hi Ashly,

Deleting the cache did not solve the problem. Any other ideas ?

Best Regards
Helge
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