The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4.5 Tomcat Hang

Highlighted
박경원_1
Acclaimed Contributor

SD 4.5 Tomcat Hang

server : Tomcat 4.0
sd app server : patch 16

before patch 16, no error.
after patch 16, Suddenly It happens hang at the tomcat.

tomcat log :
Cannot serialize session attribute sd-client-bean for session C09BE83A016D9E1C89F422D22CE42504

jvm heap memory is enough
no outofmemory exception
it's kind of urgent.. somebody help me..
3 REPLIES
Misaq
Honored Contributor

Re: SD 4.5 Tomcat Hang

something to do with sessions.ser file try to find it and see if it is older timestamp then your patch timestamp. Might be an idea to move it or rename it and try launching again.

Try if this helps
박경원_1
Acclaimed Contributor

Re: SD 4.5 Tomcat Hang

java.io.NotSerializableException: com.hp.itsm.api.impl.ApiTimeZones

this exception happens when hang

hang is now
MarkvL
Honored Contributor

Re: SD 4.5 Tomcat Hang

Hello,

The error you descibed can also be found in a known problem record;

http://openview.hp.com/ecare/getsupportdoc?docid=ITSM008115

Unfortunately there is no solution or workaround available at this time.
Contact HP support for more details.

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
//Add this to "OnDomLoad" event