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SD 4.5 Time Synchronizing Problem .... !

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Thiwanka
Super Contributor.

SD 4.5 Time Synchronizing Problem .... !

Dear All,

When I log a new SC, the "Logged Time" is different from SD server time.

Eg. Server time is 4.27pm but SC Loggend time is 12.27pm.

I have checked the time zone on Server and SD, Both are same. I am from Sri Lanka, so It's GMT +6.

Our SD server is running on Win2k+SP4 , SD SP19.

Pls advice how to resolve this .... ?

Thanks,

Thiwanka.
IT is Great !
2 REPLIES
Ivan Sakharov
Honored Contributor.

Re: SD 4.5 Time Synchronizing Problem .... !

Hi
All dates in SD are stored in Service Desk DB in GMT time, in your case it is -6. First you must ensure that times are stored in DB in right format (by means of SQL server for example). The time that you see in SD client is conncted with preferences of SD client--Options--Time. The default time zone is set in System--System panel--General
Thiwanka
Super Contributor.

Re: SD 4.5 Time Synchronizing Problem .... !

Dear Ivan Sakharov,

Thanks for the Information.

I solved the problem ! It was Windows Time Zone issue.

Thanks.
IT is Great !