Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4.5 SP24: An Approval task assignment mail

SOLVED
Go to solution
Highlighted
Declan Weir
Occasional Contributor

SD 4.5 SP24: An Approval task assignment mail

Hi there
the default mail is something like this :

An Approval task for Change 6 has been assigned to you.

Approval Description:
Approval Deadline:
Initiator: engineer
Change Information:

To vote via Service Pages, use the following URL (SP must be installed):
http://yourSPwebserver.domain.com/sd-sp45/Approval.jsp?vChange=6
Please do not reply to this message.


My questions are the following:

- Where do you configure the "yourSPwebserver.domain.com" ?
- Is it possible to change this mail ?

Thanks in advance
5 REPLIES
Mark O'Loughlin
Honored Contributor

Re: SD 4.5 SP24: An Approval task assignment mail

To enter the Service Pages server name:

In the Administrator Console - System Panel - General
Choose the Application tab.
Enter the server name in the Service Pages Server Host Name field.
Declan Weir
Occasional Contributor

Re: SD 4.5 SP24: An Approval task assignment mail

Thanks for this Mark. Any ideas about the second half of the question?
>> - Is it possible to change this mail ?
George M. Meneg
Honored Contributor
Solution

Re: SD 4.5 SP24: An Approval task assignment mail

Hello Declan,

Go to System Panel/E-mail to the tab E-mail Templates. Do the appropriate changes there (EG Change Approval Notification)
menes fhtagn
Declan Weir
Occasional Contributor

Re: SD 4.5 SP24: An Approval task assignment mail

You're a gentleman George. Many thanks.
Declan Weir
Occasional Contributor

Re: SD 4.5 SP24: An Approval task assignment mail

closing this thread
//Add this to "OnDomLoad" event