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SD 4.5 SP23 Maximum 12 concurret problem

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William_157
Honored Contributor.

SD 4.5 SP23 Maximum 12 concurret problem

Hi I received this message:

Maximum 12 concurrent users can login at one time.

We change the server and reinstall all. After few days we received this error. We have 12 concurrent license. When check the audit section only 2 or 3 users its login.
5 REPLIES
William_157
Honored Contributor.

Re: SD 4.5 SP23 Maximum 12 concurret problem

Any Ideas.

All ready check the license with webware.

Pat Chaney
Trusted Contributor.
Solution

Re: SD 4.5 SP23 Maximum 12 concurret problem

You may want to try this....


1. Make sure all Service Desk Clients disconnect from Service Desk properly and purge the cache on exit.
2. Check in the Administrator Console if users are still connected. If they are still connected and reachable prompt them to finish their session, otherwise mark their session for removal.
3. After no users are connected, stop the server(s).
4. Clear the server(s) cache. You do that deleting the content of the folder:
%sd_serverhome%cache
5. Re-start the application server(s).
William_157
Honored Contributor.

Re: SD 4.5 SP23 Maximum 12 concurret problem

Hi

Thanks but not function. Any idea.
coldbeer
Outstanding Contributor.

Re: SD 4.5 SP23 Maximum 12 concurret problem

hi,

havent used sd for a while but use a db command "select * from rep_sessions"
i think from memory will show you all users logged in..

hooroo
William_157
Honored Contributor.

Re: SD 4.5 SP23 Maximum 12 concurret problem

Thanks

I run the scrip Delete from Rep_sessions