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SD 4.5 SP21

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Vladislavs
Valued Contributor.

SD 4.5 SP21

Hello!

We have been using SD 4.5 SP21 for 6 months. A few days ago we noticed that it starts hand up for all the users for 10-40 seconds several times a day.

for example:
12:08
12:31
12:54
13:49
13:55
16:31

After several seconds it hang down and Service Desk starts working correctly.
Have you any idea what could be the reason?
3 REPLIES
Tim Schmitt_4
Honored Contributor.

Re: SD 4.5 SP21

Hello!

Here are some of the factors that I think you may want to look into first:

Scheduled Tasks - Do you have many scheduled tasks(over 5,000) for a single server?

Update All - Are people performing update all's during the day?

Data Exchange - Are there any data exchanges occuring during these times?

Application Servers - Do you have multiple applications servers and if so, does it affect a single server or everyone?

Tim
Vladislavs
Valued Contributor.

Re: SD 4.5 SP21

Thank u all

we moved our DB from local hdd to external disk array
the problem disappear
Vladislavs
Valued Contributor.

Re: SD 4.5 SP21

we moved our DB from local hdd to external disk array
the problem disappear