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SD 4.5 SP21

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Vladislavs
Valued Contributor.

SD 4.5 SP21

Hello!

We have been using SD 4.5 SP21 for 6 months. A few days ago we noticed that it starts hand up for all the users for 10-40 seconds several times a day.

12:08
12:31
12:54
13:49
13:55
16:31



After several seconds it hang down and Service Desk starts working correctly.
Have you any idea what could be the reason?
4 REPLIES
Raman Shcharbak
Honored Contributor.
Solution

Re: SD 4.5 SP21

I am using MS SQL 2005 as DB server for servicedesk. I`ve encountered similar problems.. The source of the problem was Deadlock in SQL server (one process locks a table and another can not use it until first releases it) In SQL server locks can be viewed in Management Studio. Blocking processes can be killed by hand.
Vadim, check if you have the same root of the problem
Jay Mistry
Outstanding Contributor.

Re: SD 4.5 SP21

does logserver.txt show you any errors?

do you have many scheduled tasks?

Jay
Vladislavs
Valued Contributor.

Re: SD 4.5 SP21

Jay: log was fine

Roman: our admins moved DB from local hdd to external disk array, then the problem disappeared.
Vladislavs
Valued Contributor.

Re: SD 4.5 SP21

we moved our DB from local hdd to external disk array
the problem disappear