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SD 4.5 SP18 Custom history configuration

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Jake Lundberg (
Outstanding Contributor.

SD 4.5 SP18 Custom history configuration

Is it possible to change the history so I have more than one information field? I would like to have Subject, Internal Information and Information so I can keep notes for internal purposes and have it editable.

I know I can add in a custom field and audit it to have it captured in the New Value field, but this isn't what I want.

Is this possible? Will it take database modifications (ITSM_HISTORYLINES_SERVICECALL seems to be the limiting point here). I'm guessing that modifying the database will make the product unsupported which is not desireable either.
It is your mind that creates this world
2 REPLIES
George M. Meneg
Acclaimed Contributor.
Solution

Re: SD 4.5 SP18 Custom history configuration

Hello Jake,

History lines don't have custom fields. In short, the answer to your question is "No".
menes fhtagn
Jake Lundberg (
Outstanding Contributor.

Re: SD 4.5 SP18 Custom history configuration

I was afraid of that. I could have sworn we had this while working support for HP, but I'm guessing they had to mod the database to get it to work that way. Thanks.
It is your mind that creates this world