Service Desk Practitioners Forum

SD 4.5 SP17 via Softricity often fails

Bart Brandsen
New Member.

SD 4.5 SP17 via Softricity often fails


We offer SD 4.5 SP17 client to our users via Softricity v4.0 SP1. But we are experiencing several problems via this method.
- It often happens that SD opens in 'Read-Only'-mode. Opening Service Calls/Changes/Problems which are addressed to me only opens in 'Read-only'-mode.
- SD often hangs whitout any message. After reconnecting everything works again but we lost the things we just changed/entered.
- We often receive java-errors 'nulpointexception'

Anyone any idea how te resolve this issues?