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SD 4.5 SP15 Approval tasks view is empty

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Metin INAN_1
Super Contributor.

SD 4.5 SP15 Approval tasks view is empty

Hi All,

Users cannot see approval tasks service, today on service desk client.All users have concurrent accounts and I also know that there is a thread about this problem.I guess I need more info to solve issue.

Thanks,
4 REPLIES
Van der Vennet
Honored Contributor.

Re: SD 4.5 SP15 Approval tasks view is empty

Hi Metin,

I need more information to help you out. Could you attach a screenshot?
i could be that the initiator is not inserted in the screen and then the fields stay grayed out..

Lawrence
we have been where you wanna go..
Metin INAN_1
Super Contributor.

Re: SD 4.5 SP15 Approval tasks view is empty

Hi,

I added an attachment
Van der Vennet
Honored Contributor.

Re: SD 4.5 SP15 Approval tasks view is empty

Metin,

at first glance i can already see that you are missing the description, the deadline on the approval screen... add these in the form of the approval.

try again then. does the email get send?
are the setting (in the system panel - sp hostname) for this correct? whick service pack do you use?

we have been where you wanna go..
Mark O'Loughlin
Acclaimed Contributor.

Re: SD 4.5 SP15 Approval tasks view is empty

Hi,

in the service today view check the filter - more choices
In here you can set a filter to show the records "Where I Am: One of the Approvers"

Maybe you need to set up a new view in Service Today with the filter set as above. I don't think using multiple More Choices options in the one filter will give you the required result.

Best of Luck - Any points for the responses?