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SD 4.5 SP13 Error when logging a call

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Simon Turner_4
Trusted Contributor.

SD 4.5 SP13 Error when logging a call

Hi,

I have got some users with a problem. It comes up with the error message - you are not allowed to insert this service call.

Also when they look at the user, the person record is completely greyed out. They have rights to view the users .

Simon
3 REPLIES
Tim Schmitt_4
Honored Contributor.
Solution

Re: SD 4.5 SP13 Error when logging a call

The most common cause is that the folder of the service call is not filled yet or that they are trying to insert the call into a folder to which they do not have access.

I would start there.
Simon Turner_4
Trusted Contributor.

Re: SD 4.5 SP13 Error when logging a call

Thanks for the help. I had changed some of my folders recently and the folder hat was assigned to the call was blocked, so it wouldn't let the user save the call.

Simon
Simon Turner_4
Trusted Contributor.

Re: SD 4.5 SP13 Error when logging a call

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