The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4.5 SP 28 You are not allowed to view this organization ...

SOLVED
Go to solution
Highlighted
Dmitry Utkin
Super Collector

SD 4.5 SP 28 You are not allowed to view this organization ...

Hi All!

I have delete 1 organization and now I can't add any organizations to SLA receivers list. I get "You are not allowed to view this organization or this may have been deleted by another user." message when I try to add receiver.

I don't want to create all SLA the second time :(
If any ideas ?
Thanks!
3 REPLIES
Dmitry Utkin
Super Collector

Re: SD 4.5 SP 28 You are not allowed to view this organization ...

If exist any utilits(procedures) to clear all destroyed links in SD database ?
Alexander Kriku
Frequent Visitor
Solution

Re: SD 4.5 SP 28 You are not allowed to view this organization ...


hi

it seems strange: when you delete an object via sd_client, the integrity check is performed...

check whether you have id of deleted organization in sla receivers:

select * from v_receiverorganizationsonagree
where receiverorganization_object_id not in(
select org_oid from itsm_organizations
)

if there are any records, here's a variant:
make a backup of DB and delete old id:
delete from itsm_sc_rec_organizations
where sro_org_oid in (...)
Dmitry Utkin
Super Collector

Re: SD 4.5 SP 28 You are not allowed to view this organization ...

Thanks a lot!
//Add this to "OnDomLoad" event