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SD 4.5 SP 23

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William_157
Honored Contributor.

SD 4.5 SP 23

Hi
In Incident approval when select Approved (NO) the Result field no change to Reject.
5 REPLIES
Err_1
Acclaimed Contributor.
Solution

Re: SD 4.5 SP 23

Hi,

How many votes are necessary to approve the Incident?

If you have more than 1 approver, lets say 3 related, and set it to 2 out of 3, then it should get rejected until 2 approvers vote NO.

Regards;
Randall Barrantes
SW Support Delivery Manager
Sam decosta
Outstanding Contributor.

Re: SD 4.5 SP 23

Hi William,

To make it more clear.

Approval Result will not be updated until the person are left to vote >= Approval required.

Example:-

If 5 person are added for approval and approval required is 2

Then it will wait until 4 person has rejected.

Thanks,
Avinash
William_157
Honored Contributor.

Re: SD 4.5 SP 23

It is possible customize that.

Example: If just one Approver select NO the Result change to Reject.
Err_1
Acclaimed Contributor.

Re: SD 4.5 SP 23

Sure,

everytime that you add the approvers, make sure to set it as x out of x, that way once the first one rejects it, it will be set as rejected.

For example, if you add 4 approvers, set it to 4 out of 4, that way only if all 4 approvers vote yes it will be approved, otherwise just one to vote no, and it will be rejected.

regards;
Randall Barrantes
SW Support Delivery Manager
William_157
Honored Contributor.

Re: SD 4.5 SP 23

THANKS

REGARDS