The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4.5 SP 18 Change Module printing error

SOLVED
Go to solution
Highlighted
William_157
Senior Member

SD 4.5 SP 18 Change Module printing error

Hi;

I received a java error when try printing or printing preview in Change module. With Service call, Incident, Problem, Work order no problem at all.

java.lang.NullPointerException
7 REPLIES
Err_1
Honored Contributor
Solution

Re: SD 4.5 SP 18 Change Module printing error

Hi William,

are you printing from a Change view, or within a Change record?

the error might be caused by a an specific field or field type that is on the Change view/record (that is not on other modules).

Regards;
Randall Barrantes
SW Support Delivery Manager
Jay Mistry
Frequent Visitor

Re: SD 4.5 SP 18 Change Module printing error

Hi William

We had a very similar if not identical problem when trying to print.

We found that going to tools > options in the SD client and changing the report settings output folder to C:\temp resolved the issue.
be sure to apply and ok after the making the change.

Let me know if this works.

Also have you cleared down the client Cache? is there any errors appearing in logclient.txt?

Jay
William_157
Senior Member

Re: SD 4.5 SP 18 Change Module printing error

Thanks Jay but I already try that.
William_157
Senior Member

Re: SD 4.5 SP 18 Change Module printing error

Err,
I print from Change Record with Change view i dont have problem.
Err_1
Honored Contributor

Re: SD 4.5 SP 18 Change Module printing error

Hi William,

I think that this could be related to a problem with an specific field or field type within that Change record (custom field maybe?).

I have seen that when you change the report type issue is fixed, but if you say it did not worked for you, then I can not think of anything else at this point.

Regards;
Randall Barrantes
SW Support Delivery Manager
William_157
Senior Member

Re: SD 4.5 SP 18 Change Module printing error

Thanks;

I go to SP23. I test this SP and no present this problem.
William_157
Senior Member

Re: SD 4.5 SP 18 Change Module printing error

Thanks
//Add this to "OnDomLoad" event