Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4.5 SP 17 new custom field issue

SOLVED
Go to solution
Highlighted
Andrej_19
Collector

SD 4.5 SP 17 new custom field issue

Hello,

is it posssible to create new custom field in SD SP 17?

By that I mean brand new custom field, just like in SP 18, and not just using predefined ones.

Regards,

Andrej
7 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: SD 4.5 SP 17 new custom field issue

Hi Andrej,

it is not possible as unlimited custom fields are introduced in SP 18. Bear in mind that there is no migration from SP 18 or above to 5.1. Also 5.1 will be limited to the features of SP 17 (4.5)
Andrej_19
Collector

Re: SD 4.5 SP 17 new custom field issue

Thank you Mark,

I've already found out, the hard way :(

It's a shame, since I consider it a very useful feature.

It would have saved me from a (not so nice) workaround, had it been introduced in SP 17.

So what you are saying, no such functionality in 5.1 neither, when upgrading from 4.5 ? How about when installing a new 5.1 ?

Regards, Andrej

Mark O'Loughlin
Honored Contributor

Re: SD 4.5 SP 17 new custom field issue

No such funcionality with 5.1 Current advice is that 5.1 will have the functionality to SP 17. Version 5.2 will not be developed in favor of SM 7 which will be the replacement in 2007.
George M. Meneg
Honored Contributor

Re: SD 4.5 SP 17 new custom field issue

Mark,

What is this Service Manager 7? Is it based on Peregine's Service Center ?
menes fhtagn
Andrej_19
Collector

Re: SD 4.5 SP 17 new custom field issue

George,

as far as I know, more like Asset Center and Service desk together :)
To my understanding, Service center will nol longer be developed.

Regards, Andrej
Mark O'Loughlin
Honored Contributor

Re: SD 4.5 SP 17 new custom field issue

Hi George,

Service Manager 7 will be the next version of OVSD and is due for release in 2007. It will be more like Service Centre than OVSD from what I have heard.
Andrej_19
Collector

Re: SD 4.5 SP 17 new custom field issue

One more question regarding custom fields;

- Since SD 5.1 is limited to functionalites of SD 4.5 SP 17 no unlimited custom fields functionality is available :(

How about 5.0 (SP1 or SP2) ? Does it have such a functionality ?

And one more thing;

Basicaly, I'd like to compare SD 4.5 versions with SD 5.0 (with SP). Is it possible, just like for 5.1 ?

Example; SD 5.1 = SD 4.5 SP 17
SD 5.0 = ?
SD 5.0 SP1 = ?
SD 5.0 SP2 = ?

Is such a comparision possible at all ?

Regards,
Andrej
//Add this to "OnDomLoad" event