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SD 4,5 SP 17 Web Console Error

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Victor Helsinki
Super Collector

SD 4,5 SP 17 Web Console Error

Hi All,
After setting all variable such as Java and JVM locations, It was a successful installation of both tomcat and apache...

However The installation followed by such an error, can someone offer a workaround.
6 REPLIES
Naumov
Super Collector

Re: SD 4,5 SP 17 Web Console Error

Hello Victor.

We have these error too.
In the logs:
"error WebConsole Thread-9 ----- There is no entity (workspace) to show".

If you restart Tomcat service, first user can login and work with forms. But other users see this error again.

I am stumped.
Susana.gi_1
Super Collector

Re: SD 4,5 SP 17 Web Console Error

Hi all,
has anybody solved this problem?

I have the same error messages using Service Pack 18.

Thanks and regards,
Susana
Gyula Matics_1
Honored Contributor

Re: SD 4,5 SP 17 Web Console Error

Do you use the Service Navigator Value Pack fpr OVO Unix aka the Service Configurator? I've seen that error message when that module is installed.
Susana.gi_1
Super Collector

Re: SD 4,5 SP 17 Web Console Error

Hi!
We don't have anything else installed:
- Server 1:
HP-UX 11.11
Service Desk 4.5 SP 18
Service Desk 4.5 SP 18 Service Pages
(Remote Oracle 9i Database)

- Server 2:
Windows 2003 (also tried WinXP)
Service Desk 4.5 SP 18 Web Console

When we try to access to:
http://web.console.machine/ovportal
we can login, but we only get the "Data unavailable" message.

Best regards
Susana
hellocgq
Acclaimed Contributor

Re: SD 4,5 SP 17 Web Console Error

I have the same error.
"SD4.5,SP17,web console",or"SD4.5,SP18,web console"

first logoin(any account),
all is fine,
logo out,
logoin again(the same account,or any other account),
"DATA unavailable",

the log file is same as others.
Naumov
Super Collector

Re: SD 4,5 SP 17 Web Console Error

//Add this to "OnDomLoad" event