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SD 4.5 SP 17 Service Event Relation

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William_157
Senior Member

SD 4.5 SP 17 Service Event Relation

Hi;
how i can view the data in table form in Administrator Console, Presentation, Views, Service Event Relation.
6 REPLIES
Ruth Porter
Honored Contributor

Re: SD 4.5 SP 17 Service Event Relation

Hi William,

Could you explain a bit more? On my system I can add a table view there so do you mean how you specify which table is to be used on a SC, Problem or change form?

Regards, Ruth
http://www.teamultra.net
Ruth Porter
Honored Contributor

Re: SD 4.5 SP 17 Service Event Relation

hi William,

See http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1173782

This basically says that you cannot alter the columns that appear in the Relations view on a SC, Probelm, Change etc form.

BUT you can alter the fields shown when you press the preview button on that screen: go to Tools>System>Presnetation>Search>Service Event Relation and select fields for Quick View. Note you may need to log out/on again for it to take effect.

Regards, Ruth
http://www.teamultra.net
William_157
Senior Member

Re: SD 4.5 SP 17 Service Event Relation

Hi I just like view the data with the Service Event Relation view.. When I go to the Anvanced Find in SC or Inc I dont see this view. This view its created system console, presentation, view...
Ruth Porter
Honored Contributor

Re: SD 4.5 SP 17 Service Event Relation

Hi william,

I am not sure what your attcahment was supposed to show.

Can you explain what it is you actaully want?

If it is to have diffenet fields showing then as said before, I don't think you can do this.

Regards, Ruth
http://www.teamultra.net
William_157
Senior Member

Re: SD 4.5 SP 17 Service Event Relation

Sorry;

I want to do is to create a view where one of the fields is the ID of the incident relating to SC
William_157
Senior Member

Re: SD 4.5 SP 17 Service Event Relation

Thanks
//Add this to "OnDomLoad" event