I have couple of queries on SD 4.5 with SP 13. This is an already existing setup which i am maintaining. If you guys can help me with this queries, it will be of great help.
1)We have 900 odd DB rules, i want to export this in to a excel/word document, i am unable to do so...if i try file>export>tofile>excel it gives me a excel sheet with only column names.... any inputs on this will be great.
2) Are there no duration custom field ?? and if all my custom fields are used up what do i do ? should i upgrade patch ??if so which one ?
3) Service calls raise via Service pages, dont reflect their caller names when the call is opened, currently we are looking in to history to add it manually..
your inputs will be of great help...we have severe performance issues (ofcourse coz of the number of db rules)...anyhelp if greatly welcomed...
As per ur instruction i tried Tools>system>bussiness logic>db rules>service call....now i can see all the rules...then i tried file>reportstyle>bordered table...then file>export>xls ...no luck i get excel sheet with just the column headings with no data.
I am checking with the team here if there are anything that is not used....but i dint see anything of type duration...is there a field of type duration.
SP accounts are created by the SD admin...and then the users login....
i feel even the SP issue also will get resolved this way...i need sometime to get this confirmed...but i am sure it will resolve.
But wat do i do abt the duration field....like short text, text, boolean,number, date .....there should be duration also correct??...if there is any duration field in use i can check if its in use or not...if not the only option is patch upgrade......so the only thing is...is there a duration type custom field.