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SD 4,5 - Opened a Calling by E-mail

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Marcela Miguel
Outstanding Contributor.

SD 4,5 - Opened a Calling by E-mail

Hellow, Friends!

This is a situation:

When my user sends a e-mail for Service Desk and attachments a file on the body e-mail, this message stays "clinch" on the e-mail Server. Though, various calls are opened on the system but Service Desk only accepts attachments like Word, Excel...He doesnt accept attachments on the your body text, correct?

Was it happen for you? How can I resolve this event?

Regards,

Marcela.
2 REPLIES
Misaq
Acclaimed Contributor.

Re: SD 4,5 - Opened a Calling by E-mail

One way would be from outlook ;when sending email attachment change message format so that it wont merge the attachment.
Marcela Miguel
Outstanding Contributor.

Re: SD 4,5 - Opened a Calling by E-mail

MGM, hey!

Can you be more clear?

Regards,

Marcela.