Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4,5 - Opened a Calling by E-mail

Highlighted
Marcela Miguel
Senior Member

SD 4,5 - Opened a Calling by E-mail

Hellow, Friends!

This is a situation:

When my user sends a e-mail for Service Desk and attachments a file on the body e-mail, this message stays "clinch" on the e-mail Server. Though, various calls are opened on the system but Service Desk only accepts attachments like Word, Excel...He doesnt accept attachments on the your body text, correct?

Was it happen for you? How can I resolve this event?

Regards,

Marcela.
2 REPLIES
Misaq
Honored Contributor

Re: SD 4,5 - Opened a Calling by E-mail

One way would be from outlook ;when sending email attachment change message format so that it wont merge the attachment.
Marcela Miguel
Senior Member

Re: SD 4,5 - Opened a Calling by E-mail

MGM, hey!

Can you be more clear?

Regards,

Marcela.
//Add this to "OnDomLoad" event