Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

SD 4.5 Closing a problem with relations.

Highlighted
KTS
Occasional Advisor

SD 4.5 Closing a problem with relations.

Hi!
Is there a way to make a rule that don't allow a Problem to be closed if there's open SC\IN's related to it?

thanks in advance!
1 REPLY
George M. Meneg
Honored Contributor

Re: SD 4.5 Closing a problem with relations.

Hello,

Several "workarounds" can be devised but since all of them require to educate your users about them, it's better -and easier- to educate your users not to close a problem when there are related items to that.
menes fhtagn
//Add this to "OnDomLoad" event