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SC without Deadline

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Stephan Conrad_
Respected Contributor.

SC without Deadline

Hello,

we have a ServiceCall without deadline and no entry in the history about clearing the deadline field. Do anyone has an idea what's going wrong?

regards,
Stephan Conrad
1 REPLY
Mike Bush
Acclaimed Contributor.

Re: SC without Deadline

Does it habe history saying it was set??? If not then I guess the SLA and IMPACT settings have not mapped to a PRIORITY or the chosen Priority does not have a duration mapping?