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SC or Incident or Problem related to a Project

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Dumitru Neferu
Valued Contributor.

SC or Incident or Problem related to a Project

Hi,
How can i add to a project form already created which has only a page where you can relate only changes. I want to add to that form also a page where i can relate incidents, alsa one for service calls...etc.


Best Regards.
2 REPLIES
Robert S. Falko
Acclaimed Contributor.

Re: SC or Incident or Problem related to a Project

Hello,

With 4.5 SP 17 you can create generic relations which allow you to relate virtually anything to anything else.

That being said, according to best practice, an incident or a service call should not be related to a project. Rather, an incident should be CAUSED by a problem which in turn is STRUCTURALLY RESOLVED by a change which, because it might be one of many related changes, is a DELIVERABLE of a project.

-Josh
Dumitru Neferu
Valued Contributor.

Re: SC or Incident or Problem related to a Project

Thank you very much for your response Josh.