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SC - Action menu - Create incident - copy values from current item

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Istvan Kara
Occasional Contributor

SC - Action menu - Create incident - copy values from current item

Could you tell me, how could I change, what this action does? I can't see it in the admin console - Business logic/Actions/System actions or Smart actions or Overview actions. I would like to change it, I would like this action to check in a custom field.

Thank you!
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Mark O'Loughlin
Honored Contributor
Solution

Re: SC - Action menu - Create incident - copy values from current item

Hi,

In the admin console goto Data - Copy Fields and select the module e.g. Service Calls and then you can selct the fields to copy over.
Ramaprasad N
Esteemed Contributor

Re: SC - Action menu - Create incident - copy values from current item

Yeah, and you won't be able to modify anything else, other than mentioning what attributs to copy. These are system actions and SD 4.5 will not provide an option to modify system actions.

-Ram
//Add this to "OnDomLoad" event