Hi Experts, We have installed SC 6.2.2 on windows 2003. I want to have a report on time spent for each incident. Say from open to resolve. Like, IM200200 open reslove 23:00:00 IM200201 open resolve 10:00:34 Also, Time spent by an operator per month, Like Operator month Year Total-inci Time spent V Raghaven 3 2008 30 30:00:00
Is it possible in SC with minor customization I do not know what the field 'Time Spent' is ment for. Thanks in advance for your help and support.